Facing any issue ? Contact us at
0124-6987700
Facing any issue ? Contact us at 0124-6987700
Facing any issue ? Contact us at
0124-6987700
IFFCO Kisan Finance Limited ("IKFL") acts as a Corporate Agent registered with the Insurance Regulatory and Development Authority of India (IRDAI) for distribution of insurance products.
As a Corporate Agent, IKFL facilitates the solicitation of insurance products offered by empanelled insurance companies in accordance with applicable IRDAI regulations.
IKFL acts solely as a Corporate Agent and insurance distribution channel. The insurance policy is underwritten, issued, and administered by the respective insurance company. The contract of insurance is entered into directly between the insurer and the insured/policyholder, and all rights, obligations, terms, conditions, claims, and benefits under the policy are governed by the insurance contract issued by the insurer.
Customers are advised to carefully read the policy terms and conditions, benefit illustrations, exclusions, and other applicable documents before purchasing any insurance product.
Registration Number
Registration validity period
Customers having grievances related to insurance services offered under the Corporate Agency arrangement may register their complaints through the escalation matrix below:
| Level | Contact Person | Mode Through Which Customer May Connect | TAT to Resolve the Grievance |
|---|---|---|---|
| L1 | Customer Care Team |
|
10 working days |
| L2 | Grievance Redressal Officer (GRO) Mr. Ved Prakash Singh |
|
14 working days (if unresolved at L1 within 10 working days) |
| L3 | Principal Officer Mr. Vijay Kumar Mishra |
|
7 working days (if unresolved at L2) |
| L4 | Concerned Insurance Company (Respective Insurer) |
|
14 days (mutually coordinated by Insurer and Corporate Agent) |
| L5 | IRDAI – Bima Bharosa Portal (Integrated Grievance Management System) |
|
As per IRDAI norms |
| L6 | IRDAI Grievance Call Centre (IGCC) / Written Complaints |
|
As per IRDAI norms |
| L7 | Insurance Ombudsman (Independent Dispute Resolution) |
|
As per Ombudsman rules |
