Lodge a Complaint

Grievance Redressal Process

Step 1

Toll-Free: 1800 203 5972
Email: [email protected]
Company Website Complaint Form
Complaint Register at Branch

Company endeavors to resolve within 10 working days

If Resolved Closed

Not Resolved

Step 2

Grievance Redressal Officer (GRO)

Mr. Ved Prakash Singh

Email: [email protected]

TAT: Within 7 working days from escalation

If Resolved Closed

Not Resolved

Step 3

Principal Nodal Officer (PNO)

Mr. Vijay Kumar Mishra

Email: [email protected]

TAT: Within 7 working days from escalation

If Resolved Closed

Not Resolved

Step 4

RBI - Complaint Management System

Online : https://cms.rbi.org.in/
By Post: Officer-in-Charge, CRPC,
RBI Chandigarh - 160017

Toll-Free: 14448

If Resolved Closed

If unresolved within one month from first receipt

External Escalation (RBI Complaint Management System)

Note :- For more details please refer to the Grievance Redressal Policy on the policy page

Application Number
Loan Account Number
Customer Name
Last Receipt Date
Last Receipt Amount

Net Overdue Amount
EMI Amount
Other Overdue Charges Amount
Advance EMI Amount Advance EMI Date
Other Amount

Add KYC (Identity and Address Proof)

Personal Details

Select KYC

Grievance Redressal Process

Grievance Redressal Officer (GRO)

Principal Nodal Officer (PNO)

RBI - Complaint Management System